ABOUT ICE
With over 30 years of combined experience in consumer
software and online customer acquisition, Inbound Call Experts
(ICE) consists of an all-star team dedicated to ensuring that it's
clients are monetizing their online traffic and getting the highest
return on their marketing spend.
The founding partners of ICE first engaged in online
marketing in 2002 when they helped launch a security software
product into an already established 15 year old industry. They were
brought on as executives to run the sales and marketing for a
self-funded software company whose mission was to have a positive
return on every dollar spent in marketing. Ten years later, the
company evolved into an extremely robust consumer brand that
supported tens of millions of users. Although their online sales
were always strong, one of the key growth drivers of their business
was when an inbound sales team drove new revenue through premium
technical support services. This revenue was significant for their
business and opened their eyes to a whole new world.
ICE takes the old school approach of taking inbound phone
calls with a target market of customers being those that have PC
and MAC related issues. ICE's sales professionals are located in
the United States and all of our representatives have experience in
phone sales as a first priority, but all have an above average
knowledge of computers and the Internet. It's not an easy task to
find this combination, but it's on us to find and retain this
talent - not on our clients.