Take a scroll to learn more about ICE

We Generate

Qualified Phone Leads

and turn them into

REVENUE

Call Us 561.705.0700
CONTACT ICE
How ICE Works

Analysis & Discovery

Expert traffic analysts discover
opportunities and pinpoint specific
locations for creative.

Design & Creative

"Call-inducing" Creative is designed
based on proven tactics from current
successful campaigns.

Campaign Launch

Creative is placed in suggested locations and phone campaign is launched. Inbound leads are converted into Revenue at a high-conversion rate.

Setup is Smooth as ICE
NO

Capital Investment Required

Changes to Partner Infrastructure

Set-up Fees

Telecommunication Costs

Hiring or Training Dues

OUR PROMISE TO OUR PARTNERS

As a partner of Inbound Call Experts, we promise and pledge to treat your customers with the care and respect they deserve each and every time.

ABOUT ICE

With over 30 years of combined experience in consumer software and online customer acquisition, Inbound Call Experts (ICE) consists of an all-star team dedicated to ensuring that it's clients are monetizing their online traffic and getting the highest return on their marketing spend.

The founding partners of ICE first engaged in online marketing in 2002 when they helped launch a security software product into an already established 15 year old industry. They were brought on as executives to run the sales and marketing for a self-funded software company whose mission was to have a positive return on every dollar spent in marketing. Ten years later, the company evolved into an extremely robust consumer brand that supported tens of millions of users. Although their online sales were always strong, one of the key growth drivers of their business was when an inbound sales team drove new revenue through premium technical support services. This revenue was significant for their business and opened their eyes to a whole new world.

ICE takes the old school approach of taking inbound phone calls with a target market of customers being those that have PC and MAC related issues. ICE's sales professionals are located in the United States and all of our representatives have experience in phone sales as a first priority, but all have an above average knowledge of computers and the Internet. It's not an easy task to find this combination, but it's on us to find and retain this talent - not on our clients.

FACILITIES

2 call center facilities totaling 34,500 ft²Less than a mile away from each other.

USA Based Located
Sunny and beautiful Boca Raton, FL

Redundant Fiber Lines - Significant investments in redundant fiber lines to each facility ensures maximum uptime for our VOIP system.

24 Hours a Day / 7 Days a Week - Your website is always open; so it only makes sense that we are as well.

SOFTWARE PARTNER SECTORS

Security Software
PC Optimization
PC Utility Tools
STATS & NUMBERS
0
Partners Lost
since inception
40%
Revenue Increase
for software companies
1200
US-based Agents
employed by ICE
+8.5k
Phone Calls per Day
handled in the call center

WORKFORCE

All employees graduate from ICE University
Highly trained and qualified
Certifications

Professionalism & Ethics

ICE University was developed and launched to ensure that professionalism and ethics remain the essential keys to our commitment to our partner's brand. Every employee is placed through rigorous training and testing to verify that they meet the high standards required by ICE.

PROCESSES & TOOLS

Internally
Developed Utilities

Our internal development teams have developed state-of-the-art utilities and custom systems designed to meet any customers needs. These tools help maintain high customer satisfaction scores.

Customizable Fulfillment

Each partner requires unique needs to fulfill customer orders. ICE specializes in delivering a customizable fulfillment program to satisfy order commitments.

Five9 Cloud
Contact System

Five9 is the leading provider of cloud contact center software. Five9 creates a dynamic, call-by-call workflow and optimal productivity for Inbound Call Experts.

Panda
Security

Panda Security is a powerful, fully functional security software solution. The user interface is easy-to-use by support technicians and novice users.

CERTIFICATIONS
FILL OUT THE FORM BELOW TO CONNECT WITH ICE
VISIT
700 Banyan Trail, Suite 200; Boca Raton, FL 33431
CALL
(561) 705-0700
email
Connect